A little about this place
About Burger Factory
Burger Factory is a halal burger spot at 293 Dalhousie Street in Ottawa's ByWard Market, open late, with dine-in, takeout and delivery. The menu leans on signature builds like the Juicy Lucy and the Utility Steak burger, plus novelty items such as the funnel cake burger and tornado fries. Burgers are made fresh to order and the counter staff are generally friendly.
Consistency is the issue. Orders come out wrong often enough to matter: missing sides, gravy forgotten on repeat visits, and builds that do not match what was rung in. Food quality also swings between visits, from a dry burger with no sauce or cheese to patties that arrive undercooked or soggy. Counter service can turn curt, including orders refused shortly before closing, and tables in the dining area are sometimes left greasy.
A popular halal burger destination, then, with real quality-control variance from one visit to the next.
Signature dishes
- Cheesy Lucy
- Juicy Lucy on Fire
- Cheese Burger
- Grilled Chicken Filet
- Nashville Hot Chicken
HFP review summary
What diners mention
Research updated ·
4.6 / 52,041 Google reviews · saved total
Saved ratings and review totals may have changed.
Rating breakdown at this snapshot
- 5 stars
1643 1,643 - 4 stars
184 184 - 3 stars
79 79 - 2 stars
34 34 - 1 star
101 101
What people enjoy
- Reviewers frequently recommended the Juicy Lucy and Utility Steak burgers, along with novelty items like the funnel cake burger and tornado fries.
- Several reviewers, including out-of-town visitors, praised the fresh-made burgers and friendly staff during their visit.
- One reviewer specifically praised the restaurant as a halal option offering something different from the area's typical kebab and shawarma spots, and Google lists halal food and halal burgers as mentioned review topics (56 and 14 mentions respectively).
Things to keep in mind
- Multiple reviewers reported order accuracy problems, including missing sides, forgotten gravy on repeat visits, and orders that didn't match what was requested.
- Several reviewers described inconsistent food quality between visits, ranging from a dry burger with no sauce or cheese to undercooked or soggy patties.
- A few reviewers described curt or dismissive service at the counter, including being denied an order shortly before closing.
- Two reviewers described greasy or dirty tables in the dining area.
Compiled by Halal Food Pass from public reviewer opinions. Experiences vary; these comments have not been independently verified.
Good to know before you go
What is Burger Factory known for?
Burger Factory's listed signature dishes include Cheesy Lucy, Juicy Lucy on Fire, Cheese Burger, Grilled Chicken Filet.
Is Burger Factory open past midnight on Saturday?
The Saturday service continues overnight: 12 PM to 3 AM next day. The closing time is on the following calendar day.
Where is Burger Factory located?
Burger Factory is at 293 Dalhousie Street, Ottawa. The listed neighbourhood is ByWard Market. Use the directions link on this page for the route to this branch.
